Terms of Service
Last updated: November 3, 2026
General information and a starting policy template, not legal advice. These policies should be reviewed by a qualified attorney.
1. About these terms
These terms apply to your use of the Bratt Boy Detailing website and your requests for detailing services. Please review them before booking. Any specific written quote or service agreement will also describe the work and payment arrangements for that job. Nothing in these terms limits rights that cannot legally be waived.
2. Quotes, appointments, and service locations
Prices depend on the selected service, vehicle size and condition, and any agreed additional work. A quote request does not reserve an appointment or commit you to a fleet plan. Scheduling and additional charges are discussed before confirmation. Customer drop-off is arranged through our Brattleboro, Vermont office. Our Hinsdale, New Hampshire shop is not open to the public yet. Mobile fleet and dealership service is available when suitable workspace is available; otherwise we discuss alternative arrangements.
3. Deposits and payment
The online booking flow requests a $25 deposit to reserve an appointment, applied toward your total. Online deposits are processed through Stripe using the payment options available at checkout. Contact us if you cannot use online checkout. The remaining service balance and any approved additional charges are payable as agreed for your appointment. Fleet trial, maintenance-plan, and dealership pricing and billing are confirmed separately before work begins.
4. Cancellations, rescheduling, and refunds
Cancellations within 48 hours of your scheduled appointment are subject to a $25 cancellation fee. Contact us as soon as possible to cancel or request a different time. For deposit refunds, service concerns, or situations where we cannot complete the appointment, contact us so we can review the circumstances and explain any applicable refund or credit. These terms do not create an additional automatic nonrefundable-deposit rule or additional cancellation charge.
5. Vehicle preparation and authorization
Please remove personal belongings and valuables before your appointment. Tell us about existing damage, loose trim, aftermarket equipment, sensitive surfaces, or other conditions that may affect cleaning. You must own the vehicle or have permission to authorize the requested service. Any pickup or drop-off arrangements, access instructions, and mileage charges must be discussed before confirmation.
6. Results and service concerns
Results vary with the age and condition of your vehicle. Some stains, odors, scratches, or defects may not be fully removable through the selected service. Please contact us promptly with concerns so we can inspect the issue and discuss an appropriate resolution. No particular result, coating lifespan, or turnaround time is guaranteed unless expressly agreed in writing. Your rights under applicable consumer-protection law remain unchanged.
7. Fleet and dealership arrangements
The fleet demo, paid trial, and maintenance plans described on the fleet page are subject to scheduling and agreement on the vehicles and work involved. Sending an inquiry does not enroll you in a subscription or authorize recurring charges. Plan length, services, pricing, payment timing, and cancellation or renewal terms must be agreed separately. Dealership volume and per-vehicle rates are quoted individually.
8. Messages and website use
We may respond to inquiries and communicate about appointments by phone, email, or text. Booking-related text frequency varies and message and data rates may apply. Reply STOP to opt out of automated texts, and contact us for help. Do not use our forms for unlawful activity, spam, or attempts to interfere with the website. Website photos and content may not be reused commercially without permission from the rights holder.
9. Updates and contact
We may update these terms by posting a revised version with an updated date. Changes do not retroactively alter an existing written service agreement. Questions about these terms or a booking can be directed to Bratt Boy Detailing using the contact details below.
Contact us
Bratt Boy Detailing
Customer office: 257 Orchard St, Brattleboro, VT 05301
Related policy: Privacy Policy